Glimbr Privacy Policy

1. Introduction

Welcome to Glimbr, an AI-driven call management service provided by Glimbr Pty Ltd ("Glimbr," "we," "us," or "our"). This Privacy Policy explains how we collect, use, safeguard, and disclose information resulting from your use of our Services, including our website and AI call management platform (collectively, the "Service"). By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms of Service.

2. Definition of Service

The Glimbr website and AI call management platform, including any associated applications or services provided by Glimbr.

• Personal Data: Any information that relates to an identified or identifiable individual. This may include your name, email address, phone number, and other contact details.
• Usage Data: Information automatically collected when you access or use our Service, such as your IP address, browser type, device information, pages visited, call logs, and diagnostic data.
• Call Data: Data generated from your use of our AI call management service. This may include call metadata, call recordings, transcriptions, and logs detailing call interactions.
• Cookies: Small data files stored on your device that help us improve your experience on our Service.
• Data Controller: Glimbr Pty Ltd, which determines the purposes and means of processing your personal data.
• Data Processors/Service Providers: Third-party entities that process data on our behalf in order to deliver and support our Service.
• User: The individual using our Service.

3. Information Collection and Use

We collect different types of information to provide, maintain, and improve our Service.

A. Personal Data

When using our Service, you may be asked to provide personal information that can be used to contact or identify you. This includes, but is not limited to:

• Your name, email address, and phone number
• Company details if you sign up on behalf of a business
• Payment information for subscription services

B. Usage Data

We automatically collect Usage Data when you access and use our Service. This may include:

• Your IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Call logs and interaction data
• Technical diagnostic information

C. Call Data

Our Service processes and stores call-related data, including:

• Call recordings and transcriptions
• Call metadata (duration, timestamps, participants)
• AI analysis and interaction logs
• Call routing and handling information

D. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor and improve our Service. You can control cookie settings through your browser preferences.

4. Use of Data

We use collected data for the following purposes:

• To provide and maintain our Service
• To improve and personalize user experience
• To process payments and transactions
• To communicate with users about service updates
• To detect and prevent fraud or abuse
• To comply with legal obligations
• To analyze usage patterns and optimize our Service

5. Data Storage and Security

We implement industry-standard security measures to protect your data. Our infrastructure is hosted in secure facilities, and we use encryption for data transmission and storage. We regularly review and update our security practices to maintain data protection.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers and business partners
• Law enforcement when required by law
• Third parties with your explicit consent

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent at any time

8. Data Retention

We retain your data for as long as necessary to provide our Service and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Legal Basis for Processing

We process your data based on contract performance, legal obligations, legitimate interests, and your consent where applicable.

13. Your Choices

You can control your privacy settings, opt-out of certain data collection, and manage your communication preferences through your account settings.

14. Google Calendar Integration Privacy Policy

Calendar Data Collection and Usage

What Calendar Data We Access:
When you connect your Google Calendar to Glimbr, we access the following information:

• Your Google Calendar events and appointments
• Calendar metadata (calendar names, time zones, availability)
• Event details (titles, descriptions, dates, times, locations, attendees)
• Calendar settings and preferences

How We Use Your Calendar Data:
We use your Google Calendar data exclusively for the following purposes:

• Booking Synchronization: Automatically create calendar events when customers book appointments through your AI assistant
• Schedule Management: Update existing events when bookings are modified or rescheduled
• Availability Checking: Prevent double-bookings by checking your calendar availability before confirming appointments
• Two-Way Sync: Reflect changes made in Google Calendar back to your Glimbr booking system
• Appointment Reminders: Ensure all booking information is accurately displayed in your calendar interface

Dedicated Calendar Creation:
For organizational purposes, we create a dedicated calendar in your Google account titled "[Your Business Name] - Bookings" to house all AI-generated appointments. This calendar is owned by you and remains under your full control.

Data Storage and Security

How We Store Calendar Data:

• Calendar access tokens are encrypted and stored securely in our database
• Event data is temporarily cached to enable synchronization features
• We maintain sync records linking our bookings to your calendar events
• All data transmission occurs over encrypted HTTPS connections

Data Security Measures:

• OAuth 2.0 authentication protocol with industry-standard security
• Encrypted token storage with automatic expiration and refresh
• Access limited to calendar scope only - we cannot access other Google services
• Regular security audits and compliance monitoring
• No calendar data is shared with third parties or used for advertising

Your Rights and Controls

Access Control:

• You maintain full ownership and control of your Google Calendar
• You can revoke Glimbr's calendar access at any time through your Google Account settings
• You can delete the dedicated booking calendar without affecting our core services
• All calendar events created by Glimbr include clear identification as system-generated

Data Portability:

• Your calendar events remain in your Google Calendar and can be exported at any time
• Disconnecting Glimbr does not delete events already created in your calendar
• You can continue using your calendar independently after service termination

Data Retention and Deletion

Retention Period:

• Calendar access tokens are retained only while the integration is active
• Sync records are maintained to prevent duplicate events and ensure proper synchronization
• Cached calendar data is automatically purged every 30 days or when the integration is disconnected

Data Deletion:

• When you disconnect Google Calendar integration, we immediately delete your access tokens
• Cached calendar data is permanently removed within 24 hours of disconnection
• Sync records are anonymized but may be retained for system optimization purposes
• Events previously created in your Google Calendar remain under your control

Third-Party Data Sharing

No Data Sharing:
We do not share your calendar data with any third parties. Your calendar information is used exclusively within the Glimbr platform for the booking synchronization purposes described above.

Google's Access:
By using this integration, you're also subject to Google's Privacy Policy regarding their handling of your calendar data.

Compliance and Legal Basis

Legal Basis for Processing:
We process your calendar data based on your explicit consent provided when authorizing the Google Calendar integration.

Compliance:
Our calendar data handling practices comply with:

• Google API Services User Data Policy
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Australian Privacy Principles (APPs)

Managing Your Calendar Integration

How to Disconnect:

1. Via Glimbr Dashboard: Go to Settings → Integrations → Google Calendar → Disconnect
2. Via Google Account: Visit Google Account permissions and revoke access to "Glimbr AI Solutions"

Support:
If you have questions about our calendar data practices or need assistance managing your integration, contact us at support@glimbr.ai.

Updates to Calendar Privacy Practices

We may update these calendar privacy practices from time to time. Any material changes will be communicated via email to users with active Google Calendar integrations. Continued use of the calendar integration after updates constitutes acceptance of revised practices.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Glimbr AI Solutions
Email: joshua@glimbr.ai
Privacy Email: privacy@glimbr.ai